Sales Policy

Welcome to HEZZEE ! We’re committed to providing quality products and great service. Please review our policies before placing an order.

1. Order Processing and Shipping

  • Order Processing Time: Orders are typically processed within [1-2] business days. You will receive an email confirmation with tracking details once your order has shipped.
  • Shipping Options: We offer standard, express, and international shipping. Shipping costs and delivery times vary based on location and chosen shipping method.
  • Delayed or Lost Orders: We are not responsible for delays due to carrier issues, weather, or other factors beyond our control. If your order hasn’t arrived, contact us at zaferimpex@gmail.com for assistance.

2. Payment Methods

  • We accept major credit cards, PayPal, and Shopify Pay. All payments are secure and processed at checkout. Your information is protected through SSL encryption.
  • Payment Terms: Payment is required at checkout. Orders will not be processed until payment is received.

3. Returns and Exchanges

  • Return Window: You may return eligible items within [30 days] of receiving your order.
  • Eligibility: Returned items must be in original, unused condition with tags attached and in original packaging.
  • Non-Returnable Items: Certain items are non-returnable, including custom items, sale items, and items marked “Final Sale.”
  • Return Process: To initiate a return, email us at zaferimpex@gmail.com with your order number and reason for return. We’ll provide a return shipping address and instructions.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item was damaged or incorrect.

4. Refunds

  • Processing Time: Refunds are processed within [10-15] business days of receiving the returned item.
  • Refund Method: Refunds are issued to the original payment method. Depending on your bank, it may take additional time for the funds to appear.
  • Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in original condition or items returned beyond the return window).

5. Exchanges

  • Exchanges are subject to stock availability. If you need to exchange an item, contact us to check stock and reserve the item.
  • Exchange Shipping Costs: Customers are responsible for shipping costs on exchanges unless the exchange is due to a damaged or incorrect item.

6. Order Cancellations

  • Cancellation Window: You may cancel your order within [24 hours] of placing it. After this time, we may have already processed the order, and cancellation may not be possible.
  • Contact: To request a cancellation, email us at zaferimpex@gmail.com.

7. Customer Support

  • For any questions or concerns, please contact our support team at zaferimpex@gmail.comor +905392544320. We’re here to help!